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    Onboarding Manager

    • On-site, Hybrid
      • Amsterdam, Noord-Holland, Netherlands
    • Operations

    Job description

    About S4D:

    Have you ever ordered food through the website, app, or in-store at New York Pizza, Spare Rib Express, or Papa Johns? Then you’ve already experienced S4D’s software in action!


    We’re a young and ambitious SaaS scale-up transforming quick-service restaurant chains with our omnichannel solution. S4D is proud to be part of the Deloitte Technology Fast 50 and SaaS100 (selected by MT/Sprout), making us one of the top-performing SaaS companies in the Netherlands.

    We’re currently looking for an Onboarding Manager to ensure that new partners, like New York Pizza, Bakker Bart, and Pizza Hut, successfully migrate to make use of our software.

    Your Role:

    As an Onboarding Manager, you’ll be part of our Operations Team and act as the key link between our developers and our customers, whether that’s franchise owners or head office teams. Your job is to help them get the most out of our platform, from solving technical issues to supporting them in day-to-day use.

    You’ll be responsible for the successful implementation of our software, resolving challenges along the way. You’ll work closely with various departments at the headquarters of multiple restaurant chains, while also building strong relationships with franchisees. You are responsible for the entire implementation of the software at the customer, for which both project and stakeholder management skills are a must.

    For new partners, you’ll collaborate with the Growth team to ensure a smooth and successful onboarding process. Internally, you’ll work with the Product team to help shape our software based on partner needs.

    Of course, you won’t be doing this alone. You’ll be supported by our Customer Success Specialists, Head of Operations, COO, and even our CEO, who are all here to help you grow. At S4D, we succeed as a team, and as a fast-growing company, there are plenty of opportunities to grow your career with us.


    Job requirements

    Vereisten:

    • Bachelor's or Master's degree

    • You have strong project management skills

    • You have experience in and enjoy working with customers

    • You speak fluent English

    • You have a get-things-done mentality and a proactive attitude

    • You enjoy taking full ownership of a project or a problem

    • You have strong analytical thinking skills

    • Bonus points if you speak another European language (Dutch, German, Spanish, Portuguese, or French)


    Why S4D 👇

    • International work environment and flat organization

    • Impactful role at one of the fastest-growing companies in the Netherlands

    • Great career development opportunities in a growing company

    • Apple MacBook

    • Hybrid-working environment

    • Competitive salary

    • Pension scheme

    • Flexible public holiday policy

    • 25 paid holidays

    • An extra day off on your birthday

    • Healthy lunch at the office

    • Annual offsite together with our two offices

    • In-office gym

    • Free language classes

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